Terms and Conditions
These terms and conditions of purchase (hereinafter the "General Conditions"), regulate the legal relationship that emanates from the purchase and sale processes carried out by you on the website located at the url https://https:/itzelsoy. com and Itzel López García with address Playa del Carmen, Q.Roo You accept the General Conditions from the moment you use or contract the service or purchase any product. This document can be printed and stored by you. Itzel.soy puts at your disposal the e-mail address, talleralquimico@itzelsoy.com so that you can raise any questions about the General Conditions.

  1. Placing the Order

1.1 In order to place an order you must be 18 years of age and have the capacity to contract. You declare that the data and information you provide us are true and up-to-date.

1.2. You can order through our online store at https://itzelsoy.com or by email | via whatsapp  Orders that arrive in a different way than those indicated above will not be accepted.

1.3. By placing your order you are making us an offer to purchase the products you have selected in accordance with these General Conditions.

1.4. Once your order has been accepted, we will send you a confirmation by email which will also contain the order number. The order confirmation will be effective from its shipment. If we cannot process your order due to an incident, we will contact you by email or telephone.

1.5. Once the purchase has been made and as quickly as possible, within reason, Itzel.soy will send customers an email with the receipt of the order that will contain the summary of the purchase, as well as payment information, if applicable, and shipping and billing.

1.6. Itzel.soy will send a physical receipt that will be received along with the order. This receipt will be issued in the name of the natural person or company that has placed the order, so customers must make sure to place it with the correct name.

  2.Supply your order
2.1. We will supply you with the products selected in the confirmation of your order, in accordance with these General Conditions.
2.2. The hours for receiving orders are twenty-four (24) hours, three hundred and sixty-five (365) days of the year, although orders placed after sixteen (18) hours will not be processed, leaving for the next business day in Mexico. Orders received during the weekend will be processed first thing on the following Monday or first business day.
3.1. The price of the products includes the corresponding VAT and will be the one indicated in your order and/or invoice. VAT payment will be borne by the customer.
3.2. Shipping costs are borne by the customer, as indicated in your order and invoice.
3.3. In shipments outside of Mexico, the customer will bear the cost of customs clearance and other taxes that are applicable upon receipt of the product.
  4.Payments of your order(s).
4.1. You can pay for your products by the payment systems that appear in the payment methods section of our online store or by bank transfer.  
4.2. If you pay by credit card, you must provide your credit card information at the time of placing your order. We only accept payments with secure cards in which your identity as the cardholder is authenticated according to the method established by your bank, through the secure electronic commerce service (“Verified by Visa” and “MasterCard SecureCode”).
4.3. If you pay by bank transfer/Deposit account, a payment request will be sent to you by email. Your order will not be reserved or shipped until payment has been received by us in our bank account. If payment for the full amount is not received within two (2) business days of the date of your order, it may be cancelled. In any case, once you have made the payment by transfer or account deposit, you must immediately send us proof of the same as well as your order number to the following email address: talleralquimico@itzelsoy.com. Sending the transfer receipt could speed up the process, but in no case would it serve to validate it or imply any reserve.
  5. Shipping and delivery of your order
5.1 The shipping cost will be charged in the grand total at checkout.
5.2 Your order will not be shipped until full payment is confirmed.
5.3 We will ship your order to the shipping address on your order form.
5.4 We will send you order confirmation attaching the guide number and photo of the package to the email address that you provided when placing the order.  
5.5 You can track the shipment directly on the carrier's website.
5.6. Shipments will be made within 24 hours, excluding Saturdays, Sundays and holidays in Mexico.  
5.7. Title and risk of loss of the products of the order will be transferred to you when the order is delivered.
5.8. In the case of shipments to other destinations where a customs control must be passed, the costs of customs clearance, as well as the payment of the local tax, will always be borne by you. In the event that you reject the order in the At the time of delivery and it is returned to Itzel.soy by the transport company, customs expenses, local taxes and shipping costs incurred, as well as bank charges, if any, will be deducted from the purchase refund.
  6. Satisfaction  or return. Right of withdrawal
6.1. If you are not satisfied with any of the products in your order, you may exercise the right of withdrawal and request a refund, within a maximum period of ten (10) calendar days following receipt of the order, to obtain a refund of the amount of the product(s).
6.2. In order to be able to exercise the option of returning an order/product, you must send an email to talleralchemical@itzelsoy.com attaching the invoice number and the order number, and including your contact details, so that we can provide you with a return number. return and instructions on how to return the order/product.  
6.3. You must return the products of the order in perfect condition, otherwise the return will not be allowed. In addition, the returned order must be transported under the same delivery conditions, and you are obliged to take out insurance that covers the replacement value of the returned work. Return shipping costs are the responsibility of the customer.
6.4. In case of returning the order, the amount paid for the purchased work will be refunded, but excluding the shipping costs paid at the time.
6.5. In the case of returns  to destinations where a customs control must be passed, the return shipping costs, as well as customs clearance costs and local taxes, if any, will always be borne by the customer.
6.6. Without affecting the right of withdrawal of consumers or the responsibility of the guarantee for defective products, the total responsibility of Itzel.soy for the merchandise supplied would be limited to the amount thereof.
6.7. When the product is originally defective, you must send an email to talleralquimico@itzel.soy.com with the invoice number and explaining the defect. We will send you an email telling you how to send the defective product.
Once the defective product has been received and checked, we will send you another one in exchange at no additional cost (always subject to availability). In this case, the exchange will be made for the same article or reference. Itzel.soy will be responsible for the postage corresponding to the return and new shipment.
6.8. Any deterioration attributable to the client, such as neglect of the appropriate conservation measures of the work, exposure to light, water or other elements, influence of environmental and climatic conditions, improper use of the work and other similar factors will not be considered original defects. .  
6.9. When the merchandise, by mistake, does not correspond to the order, Itzel.soy will bear the costs of collecting the wrong merchandise and delivery of the one corresponding to the order placed.
6.10. In the event that the order is a gift, the product will be exchanged or refunded if the return meets the conditions described in the previous and following sections.
6.11. Orders with store pick-up and direct purchases at the pick-up point have a withdrawal period (return and/or exchange) of ten (10) calendar days from the delivery date.
6.12. In case of return, the reimbursement of the amounts paid will be made through the means of payment used in the purchase.
6.13.  Itzel.soy will not refund the amount or carry out any reshipment of merchandise until the reception and state of the packaging and of the product being returned has been verified. The amount to be returned is the one that originally appeared in the order, excluding the shipping costs of the first shipment.
7. Contact with Itzel.soy and rectification of problems and errors
You can contact us through:
– By email to talleralquimico@itzelsoy.com
– By phone, by calling the number +52 1 55 9194 4354
When contacting us about an order you have placed, you will need to provide your order number.
8. Content and information provided on our website  
8.1.  Itzel.soy reserves the right to modify the commercial offer presented on the web https://itzelsoy.com  (modification of products, prices, promotions and other commercial and service conditions) at any time.
8.2. Itzel.soy puts all reasonable means at its disposal to try to ensure that the information displayed on its website is true and without typographical errors. If an error of this type occurs, at all times beyond the control of Itzel.soy, it will be corrected immediately, as soon as it is detected. If the error occurs in some of the prices shown and a customer has made a purchase, we will notify you of the error and the customer or user will have the right to cancel their order at no cost on their part. Sending an automatic purchase confirmation does not validate the conditions of an erroneous price.
9. Data protection  
By placing an order, you agree that we may store, process and use data obtained from your order form for the purpose of processing your order. By submitting your email address or other personal data, a necessary requirement for processing your order, you give your permission for said addresses to be processed and also used to send promotional commercial communications, newsletters, or advertising of the products offered by Itzel.soy.
itzel  makes the email address talleralquimico@itzelsoy.com available for you to revoke the consent given.
10. Force Majeure  
We will do everything possible to fulfill the obligations derived from your request. However, we will not be liable for delay or failure to perform if the delay or failure is due to force majeure. In case of delay, we will fulfill our obligations as soon as reasonably possible.
11. Nullity and ineffectiveness of the clauses
If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part of it that is null or ineffective, subsisting the General Conditions in everything else, having such disposition, or the part of it that was affected, as not placed.



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